Turning Customers into Brand Evangelists
A good reminder to those with customers, whether as a B2B or a B2C entity:
http://www.fastcodesign.com/1672985/4-keys-to-turning-customers-into-brand-evangelists?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+fastcompany%2Fheadlines+%28Fast+Company%29