Unitrends’ investment in Customer Support sets us apart. We hire and train our Technical Support Engineers to ensure that they are the best in class at providing the level of service that we believe will not only satisfy you but will ‘dazzle you’. Benefits & Requirements Many of our resources are available online, at any time, on the Unitrends … The first product, CTAR (Compressing Tape Archiver), was … For diagnosis after 2pm Eastern or on a non-business day, delivery of parts will be on the second business day (excluding chassis replacements). 'I would like to use IPM to power down and power up the unitrends server (712) in case of utility power failure. The asset tag can also be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user interface. This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure quick response and issue resolution.The Unitrends website (https://www.unitrends.com) has been designed to provide Customers and Users with a plethora of information, tools and resources. Partner with Unitrends and earn 75% more profit on your backup and disaster recovery business PLUS recurring revenue with add-on solutions. Any response is appreciated. Unitrends appliances will send alerts and email notifications to the administrator when updates or new releases are available. If not, please post in the Unitrends Free Support Community, as this is the only way that you'll be able to work with a Unitrends … The following criteria are used by the Technical Support Engineers to determine when it is time to close a case: Once any of the above has been achieved, the Technical Support Engineer will attempt to contact the Customer to get agreement that the case can be closed. Each appliance is sized for a full backup and for long-term retention. SLA policy automation provides recoverability AND compliance with your RPOs + RTOs. Buy Storage & Hard Drives at CDW. This will include making sure the correct ports are open on the firewall. Learn More. For Customers who choose Unitrends Cloud, Unitrends is primarily responsible for configuring, monitoring and troubleshooting the Unitrends Cloud customer operations and managing the replicated data in the cloud. Unitrends will provide a Return Authorization (RA) in the box with the replacement part(s) that are shipped. To open a case, click ‘Open A Case’ at the bottom of the page. You can call Unitrends at (888) 374-6124 toll free number, write an email, fill out a contact form on their website www.unitrends.com, or write a letter to Unitrends, 200 … Google's free service instantly translates words, phrases, and web pages between English and over 100 other languages. The Technical support Engineer has been trained to obtain the Customer’s permission and agreement that the issue has been resolved prior to closing your case. Unitrends follows rigid quality control procedures during the development of our products. There are lots of Backup Software products out there right now. Unitrends Enterprise Backup Enterprise. Additional information on a specific backup can be gathered from log files generated by the backup. For other physical assets, you must install the Unitrends agent manually before you add the asset. notes: must check base wty 1yr or 3yr for compatibility BUFFALO Warranty Service Enhanced - extended service agreement - 5 years - shipment Extended service agreement - replacement - 5 years - shipment - response time: NBD - for TeraStation 5010 Series TS5410RN, TS5410RN2404 From the Unitrends Customer Portal, Customers will find links to: •              Unitrends Live Support Chat, •              The ability to ‘log’ or ‘create’ a Support Case. Unitrends Customers can create a case via email by sending their case request to support@unitrends.com. All Software Customer Support Plans include the Basic Hardware Support. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. Unitrends Customer Support will assist the Customer in problem analysis to determine whether the issue is caused by third party software, hardware or other customer environmental factors (i.e. All Unitrends Customers and Users have 24×7 access to the Unitrends Video Tutorial Library. There you will find a catalog of videos and tutorials. Unitrends is committed to providing the absolute best technical customer support in the industry. Unitrends Customers are entitled to all software maintenance upgrades, firmware upgrades and new feature releases that are released for all licensed Unitrends products covered by their current Support Agreement. If your Technical Support Engineer determines that the Unitrends supplied hardware is defective, then they will immediately initiate a hardware part replacement or repair. After the necessary hardware repairs are made to restore the equipment to working condition, the Technical Support Engineer will contact the Customer to ensure that any other necessary administrative actions are completed to bring the system back online. Please note: All Unitrends support communications and correspondence will be conducted in English. Unitrends: Warranty: Manufacturer Warranty Frequently Purchased With: Unitrends RS-604HDW- ENPB. Simplify and accelerate your IT with the AI-driven intelligence and exceptional data efficiency of HPE SimpliVity hyperconverged infrastructure. The ideal way to find out which one fits your needs best is to check them side by side. For diagnosis before 2pm Eastern on a business day, delivery of parts will be the next business day (excluding chassis replacements). Specifications are provided by the manufacturer. Recovery testing is key to maintaining uptime but is often neglected because it is too time consuming. 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